Our delivery policy for Online Orders
Advisory: Due to the cancellation of flight, All Online Order Outside Metro Cebu, Delivery lead time will be 2-3 weeks via sea freight, All Metro Cebu order 2-3 days delivery lead time. For the safety and well-being of our customers and delivery team, we have temporarily suspended Cash On Delivery payment option for selected cities.
Where can my order be delivered?
We can deliver your order to any address anywhere in the Philippines.
How long does it take to get my orders delivered?
All transactions made through this online facility shall be processed in accordance with Philippine standard time.
- In Metro Cebu , Cagayan de Oro and Davao area: 2 Hours delivery (Same Day delivery) via Rosexpress Delivery
Our business hours are Mondays to Sunday from 8:00am – 9:00pm are deemed acknowledged and will be processed on the same day, while orders received after 9:00 pm shall be attended to and processed on the following day
• For outside Metro Cebu , Cagayan de Oro and Davao area: 2-3 calendar days (except Sundays and holidays)
To get a more specific delivery area, please refer to www.rosepharmacy.com/delivery-area/.
Also, you can check your order status anytime online with our Order Tracking tool www.rosepharmacy.com/orderstatus.
Our business hours are Mondays to Sunday from 8:00am – 9:00pm are deemed acknowledged and will be processed on the same day, while orders received after 9:00 pm shall be attended to and processed on the following day.
Can i order Prescription medicine online?
Yes. Just like an ordinary pharmacy, we are required by law to only dispense prescription drugs upon presentation of a valid prescription that contains the following details: date of prescription, patient’s name, prescriber’s name and license number.
During check out you are ask to attach a copy of your doctors prescription in order to proceed. Our online pharmacist will call you for verification prescription order.
Upon claiming/delivery of your order you need to present the original prescription to our store pharmacist.
How much does delivery cost?
For Metro Cebu , Cagayan de Oro and Davao area
We usually apply a flat delivery fee of Php50 for orders below Php1000. Check the website regularly for free delivery promotions – currently we are happy to waive delivery fees for any orders higher than Php1000.
How can my order qualify for free delivery?
For now, we are pleased to offer free delivery for orders of Php1000 and above. Enjoy while it lasts!
Please note that any partial cancellation by the customer which results in total order amount to be less than Php1000, customer will have to pay for the delivery charges.
Package damaged upon delivery
In the event that the delivered package is damaged, please indicate the damage upon signing off the package with our delivery provider.
Can I order to other cities outside of Cebu, Philippines?
At the moment, we regret that we deliver only selected cities in Cebu City, Mandaue City, Lapu-Lapu City and Talisay City, Philippines.
Should we find that there is increasing demand for deliveries outside of Cebu City, Philippines, we will certainly find a way to expand our delivery service. Feel free to share your feedback with us.
Can I collect my online orders from a Rose Pharmacy store?
Yes, you can. At checkout, you can choose to Store Pickup on your order from a store instead of having it delivered to a specific address. For your convenience, Free of charge.
Store Pick-up are only available on selected stores within Cebu.
Once your order is ready at your chosen Rose Pharmacy store, you will be informed either via SMS or a phone call that your order is ready for collection.