Contact Us

How to Reach Us

Can’t find the information you need? We would be glad to assist with your query.

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Rose Pharmacy Customer Service

For questions, comments and complaints including feedback about our stores, pharmacy and policies, call (032) 230 5021

For smart subscribers: +639188040627
For Suncellular subscribers: +639228387673
For Globe subscribers: +6309173116377

Business Hours :
Monday – Thursday 8:00 AM – 6:30 PM
Friday 8:00 AM – 5:00 PM.
Closed major holidays.

Contact Customer Service Department

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    For help with KSM Loyalty Card

    For questions and comments including member updates, KSM Loyalty Card program information and KSM points, call (032) 230 5120

    Business Hours :
    Monday – Thursday 8:00 AM – 6:30 PM
    Friday 8:00 AM – 5:00 PM.
    Closed on Public Holiday.

    Contact KSM Department

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      For help with RosExpress

      For questions and comments including feedback on RosExpress delivery services please call (032) 230 5050

      For smart subscribers: +639188040627
      For Suncellular subscribers: +639228387673
      For Globe subscribers: +6309173116377

      Monday to Sunday (Including Public Holiday), 8:00 AM to 7.30 PM

      Contact RosExpress Team

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        For help with Rosepharmacy.com

        For questions or comments including user account, password issues, website issue.

        Email : onlinesales@rosepharmacy.com

        Mobile :

        For smart subscribers: +639188040627
        For Suncellular subscribers: +639228387673
        For Globe subscribers: +6309173116377

        Business Hours :
        Monday – Thursday 8:00 AM – 6:30 PM
        Friday 8:00 AM – 5:00 PM.
        Closed on Public Holiday.

        Contact Digital Media Department

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          For help with Rose Pharmacy Recruitment

          For questions or comments including job application status and job opening, call (032) 230 5005 to 7

          Email : hr.recruitment@rosepharmacy.com

          Business Hours :
          Monday – Thursday 8:00 AM – 6:30 PM
          Friday 8:00 AM – 5:00 PM.
          Closed on Public Holiday.

          Contact Recruitment Department

            live-chat

            Chat online with us

            Need help now? Connect with a friendly Online Pharmacist.
            Please find the Ask a Pharmacist chat box in the lower right corner of the page.
            Ask a Pharmacist Online Chat is available from
            Monday to Sunday (Including Public Holiday), 8:00 AM to 7.30 PM

            If you are not able to reach us right away, we might not be around but please feel free to leave us a message.

            location

            Our Location

            3/F FLC Center 888 Hernan Cortes Street Subangdaku
            Mandaue City 6014

            Business Hours :
            Monday – Thursday 8:00 AM – 6:30 PM
            Friday 8:00 AM – 5:00 PM.
            Closed on Public Holiday.